Terms & Conditions

These terms govern use of the Woofly website, booking app and doorstep grooming services. By using the platform or making a booking, you agree to these terms. If you do not agree, please refrain from using the platform.

1. Our services

Woofly connects pet parents with professional groomers providing dog and cat grooming at the customer’s home. The selected package and confirmed booking details describe the service requested.

Grooming is a pet-care service, not veterinary diagnosis or treatment. If your pet needs medical attention, consult a veterinarian.

2. Bookings and service details

Book appointments through the Woofly app or website. Provide accurate contact, pet and address details, and check the date, time, package and price before confirming.

Prices on the marketing website are approximate guides. Confirm the price, inclusions, availability and any additional charges for your pet and address in the booking app. A city or locality guide does not reserve an appointment.

3. Payments

Payment can be made after the grooming session using UPI, cash or a payment link provided by Woofly. If a prepaid package or promotion applies to your booking, review its payment details before confirming. Contact support with any payment discrepancy and retain your payment reference.

4. Preparing for the appointment

Share relevant information about your pet’s health, sensitivities, coat condition and handling needs before the session. Provide a suitable workspace and access to water, and arrange access to the service address.

Pet parents are responsible for their pet’s behaviour, health and supervision during and after grooming. Discuss any concerns with the groomer before work begins.

5. Cancellations and rescheduling

Cancellation is free before the groomer reaches your address. After arrival, a ₹200 cancellation fee applies. Completed services cannot be cancelled. For incomplete grooming or an unsatisfactory haircut, contact Woofly on WhatsApp: a refund or rescheduling may be offered after a case-by-case review. Rights that cannot lawfully be excluded remain unaffected.

Contact Woofly promptly if you need to cancel or change an appointment. Rescheduling depends on groomer availability. Repeated last-minute cancellations may affect future booking access.

Read the refunds and cancellations policy for service-issue and cancellation information.

6. Service concerns and incident reporting

If you are unhappy with a service, report it to Woofly with your booking details and a description of the issue. Photographs can help explain a concern when relevant. Property damage or personal injury during a session should be reported immediately for assessment.

For booking or service questions, email wooflyindia@gmail.com or call +91 98110 59206. Include your booking reference and appointment date when available. You can also use chat or WhatsApp support.

7. Responsibilities and liability

The published Woofly terms state that the company is not liable for injuries, allergic reactions or damage arising from services provided by third-party groomers, and that incidents are assessed case by case.

These terms do not exclude rights or remedies that cannot lawfully be excluded. Seek appropriate medical or veterinary help promptly when needed; do not wait for a support response in an emergency.

8. Platform access

Woofly may suspend or terminate platform access, with or without notice, particularly in cases of misuse, abuse or repeated cancellations. On termination, rights and licences to use the platform under these terms are revoked.

9. Privacy and external services

Our privacy policy explains how customer, pet, booking and support information is handled, including sharing needed for service delivery and platform operation.

Third-party payment, messaging and app-store services may have their own terms and privacy policies.

10. Changes and contact

Woofly may update these terms. Continued use of the platform after changes are posted constitutes acceptance of the revised terms, subject to applicable law.