Refunds & cancellations
If your plans change or you have a concern about a grooming session, contact Woofly with your booking details so our team can help.
1. Cancelling an appointment
Cancellation is free before the groomer reaches your address. After arrival, a ₹200 cancellation fee applies. Completed services cannot be cancelled. For incomplete grooming or an unsatisfactory haircut, contact Woofly on WhatsApp: a refund or rescheduling may be offered after a case-by-case review. Rights that cannot lawfully be excluded remain unaffected.
Contact support as soon as you know you cannot attend an appointment. Include your booking reference, scheduled date and time, and the phone number used for the booking.
Contacting a groomer or closing the app does not by itself confirm a cancellation. Ask support to confirm the status of your request.
2. Rescheduling
Contact our team with your preferred alternative dates or times. A new appointment depends on groomer availability; your requested replacement slot is not confirmed until Woofly confirms it.
3. Reporting a service concern
For incomplete grooming or an unsatisfactory haircut, contact Woofly on WhatsApp with your booking details. The team may offer a refund or rescheduling after reviewing the circumstances. Neither outcome is automatic.
Explain what happened, which part of the package is affected, and your preferred contact method. Provide photographs where relevant, along with your booking and payment reference. Report any property damage or injury immediately.
If your pet needs medical attention, contact a veterinarian promptly rather than waiting for a support decision.
4. Payment questions and request status
For a payment discrepancy, share the amount, date and transaction reference. Do not send passwords, OTPs or full payment-card details.
Our team can confirm the status of a request and explain any applicable resolution. If a refund is approved, ask support to confirm its amount, payment method and expected processing time. Raising a request does not itself confirm approval.
5. Contact support
For booking or service questions, email wooflyindia@gmail.com or call +91 98110 59206. Include your booking reference and appointment date when available. You can also use chat or WhatsApp support.
Please also read our terms and conditions and privacy policy. Nothing on this page removes rights that cannot lawfully be excluded.