Delete your
Woofly account.
For Woofly – Pet Grooming at Home. Request deletion of your account and associated personal data, even if you have uninstalled the app or cannot sign in.
Request deletion without the app
Email our support team with the phone number registered to your account, including its country code. Identify this as a customer account deletion request. If you use both apps, specify which accounts you want deleted.
Email: wooflyindia@gmail.com
Subject: Account and associated data deletion request — Woofly – Pet Grooming at Home
The button opens a draft in your email app. Review and send it to submit your request. If no email app opens, copy the address and subject into your preferred email service. No app installation or sign-in is required to send this request.
We may need to verify account ownership before acting. Do not include your password, OTP, full card details or identity documents in the initial email. Sending an email does not instantly delete your account.
Where to find
Delete account.
- Open Account. Sign in to the Woofly customer app and open the Account screen.
- Find Danger zone. Scroll past “Session and account” and choose “Delete account”. This is separate from “Sign out”.
- Review the confirmation. In “Delete your account?”, type DELETE in the Confirmation field, then choose “Delete account”. Complete device authentication if prompted.
- Check the result. After a successful response, the app displays “Account deleted”, clears the local session and returns to sign-in. If an error appears, or you need confirmation about data removal, use the email request above.
Illustrated guide based on the current app interface. Colours follow your website theme; these are non-interactive examples, not screenshots of your account.
Your account, support and account controls.
Session and accountThe app warns that deleting your account and profile is irreversible.
ConfirmationDevice authentication may be requested.
Account deletion and associated data
Account deletion is different from signing out or uninstalling the app. Your request should cover both the account and the personal data associated with it.
When deletion is completed, Woofly deletes your account, its user ID and account-specific data, including your profile. Financial and service documents retained for company audits are the exception described below.
If you register again later, you receive a new user ID. Your new account cannot access bookings, invoices or other history from the deleted account, even if you register using the same phone number.
Timing and retained records
Woofly retains invoices, booking records and, where applicable, partner payout records indefinitely (with no scheduled deletion date) for company audits. These documents remain accessible to the company for auditing; they are not restored to a new account and are not accessible to you through a new user ID. Deleting an account does not mean that these retained documents are erased or anonymised.
In-app account deletion takes effect immediately when the deletion operation succeeds. For requests sent by email, support must first receive the request and verify account ownership; deletion takes effect immediately once that verified request is processed. Email delivery is not itself confirmation of deletion. For general information about how Woofly handles data, read our privacy policy.
The app’s success message confirms that its account-deletion operation succeeded. For confirmation of request completion or questions about retained documents, contact support using the request above.
Bookings, payments and account access
If you have an upcoming booking, payment issue or refund request, mention it so support can explain how it will be handled. You can initiate a deletion request without first resolving these questions.
Only request deletion for your own account. If you cannot access your registered phone number, explain this to support so they can advise on verification.