Keep one dated record for each grooming visit: the booking reference, agreed service, payment details and useful care notes. A small organised record is easier to use than a large collection of screenshots with no explanation of which pet or appointment they concern.
The aim is practical continuity. You should be able to explain the result you liked, identify work that was deferred and find the right transaction if a service question arises. You do not need to store unrelated personal information to do that.
Start with the confirmed booking
Record the date, pet, service address and package, plus the reference shown in the confirmation. Keep any agreed additional work or revised price with the same entry. If the appointment changes, retain the relevant confirmation so the final arrangement is clear.
If an invoice or receipt is provided, save it with the booking. Ask support about a missing or unclear record rather than assuming a website price explains the transaction. The pricing guide distinguishes approximate city prices from a particular booking total.
| Keep | Why it helps |
|---|---|
| Booking reference and date | Identifies the correct visit. |
| Pet and agreed service | Separates similar bookings in the household. |
| Approved changes | Explains a different scope or final total. |
| Payment reference and amount | Supports a focused payment question. |
| Result and deferred work | Improves the next care plan. |
Write a useful note about the result
A photograph of a haircut you liked can help next time, especially if it shows your own pet. Add what you liked and when the photo was taken. The appearance immediately after grooming may differ from the length you prefer a few weeks later.
Record the practical result too: which areas were easier to maintain, which tasks were completed and anything deliberately left unfinished. Include the reason given for deferring work without turning an observation into a diagnosis.
For example: “The leg length was easier for us to brush. The left front paw task was deferred because handling became uncomfortable; veterinary advice was recommended.” Use your actual experience, not an example as a template for facts that did not occur.
Keep observations distinct from medical advice
Write down the product name if a previous reaction or prescribed product made it relevant. Retain veterinary instructions separately and share the current version before the next booking.
Cornell's cooperative-care guidance describes responding to stress signals and adjusting handling. A record of the specific tool or touch that caused difficulty is more useful than a label such as “bad behaviour.”
Do not record a groomer's observation as a confirmed medical diagnosis. If veterinary assessment was recommended, follow up with the vet and keep the resulting advice. A service record helps communication; it does not replace clinical records.
Send only what a support question needs
Use Woofly contact and support with the booking reference and a concise description of the issue. For a payment discrepancy, include the relevant amount, date and transaction reference. Follow the current refunds and cancellations guidance for the review process.
Do not send account passwords, login OTPs or full payment-card details. Crop unrelated personal information from screenshots where possible, while preserving the details needed to understand the booking. Keep records somewhere you can access without posting them publicly.
A useful message identifies the expected service, what happened and the question you need answered. Attaching dozens of unrelated images can make that harder. If the concern involves an injury or illness, seek veterinary care promptly rather than waiting for support to review the record.
Preserve needed records before account deletion
Woofly's customer account-deletion page explains that a new account does not regain access to the previous account's bookings or invoices, even where company audit records are retained. Do not use deleting and recreating an account as a way to recover history.
Save the records you need before requesting deletion and ask support about unresolved booking questions. Company retention of a record is different from continued access through a new customer account. Check the current account-deletion information if either point affects your decision.
Use the note before the next visit
Review the last entry, then update what has changed: coat condition, health advice, preferences or the service address. Do not assume a previous conversation will automatically be seen by every person handling a new booking.
Use the haircut-brief guide for style details and the handover checklist to close the next appointment with another concise record. A repeat booking should build on current information, not simply repeat the old package name.
Sources and useful pages
- Woofly contact and support — details useful for a booking query.
- Woofly refunds and cancellations — payment and service concerns.
- Woofly customer account deletion — history access after deletion.
- Cornell: cooperative care — recording and responding to handling difficulties.
