Privacy Policy

This Privacy Policy (“Policy”) explains how Woofly.in (“Company”, “we”, “us”, or “our”) collects, uses, and discloses information when you use the Woofly.in Doorstep Grooming Services mobile application (“App”).

By using the App, you agree to the collection and use of information in accordance with this Policy.

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1. Information We Collect

1.1 Personal Information

When you use the App, we may collect personal information such as:

• Name

• Email address

• Phone number

• Address (for service delivery)

If payments are processed through third-party payment gateways, payment details are handled directly by those providers and are not stored by us.

1.2 Usage Data

We may collect information about how you use the App, including:

• App interactions

• Pages or screens viewed

• Actions taken within the App

• Booking and service activity

This data helps us operate, maintain, and improve the App.

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2. How We Use Your Information

We use the information we collect to:

• Provide and manage grooming services

• Process bookings and customer requests

• Communicate with you regarding your appointments and services

• Improve the performance, reliability, and user experience of the App

• Analyze usage trends and service effectiveness

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3. Advertising Measurement and Attribution

We use third-party analytics and advertising measurement tools to understand how users discover and use our App, and to measure the effectiveness of our marketing campaigns.

These tools help us:

• Attribute app installs and in-app actions

• Measure campaign performance

• Improve our services and user acquisition efforts

These services may collect and process limited information such as device identifiers, app interaction data, and analytics data. This information is used only for measurement and improvement purposes and does not directly identify you.

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4. Device Identifiers

We may collect device-level identifiers such as:

• Advertising identifiers (for example, IDFA on iOS or advertising identifiers on Android)

• Internal application or account identifiers

These identifiers are used for analytics, attribution, and service improvement purposes.

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5. App Tracking Transparency (iOS)

On iOS devices, we comply with Apple’s App Tracking Transparency (ATT) framework. You may be asked whether you allow tracking for advertising measurement purposes.

If you choose not to allow tracking:

• The App will continue to function normally

• Your access to core features will not be affected

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6. Sharing of Information

We may share your information with trusted third-party service providers who assist us with:

• Service delivery

• Analytics

• Advertising measurement

• App performance monitoring

These providers process data on our behalf in accordance with this Policy and their own privacy practices.

We may also disclose information if required by law or to protect our legal rights, users, or the public.

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7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

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8. Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, misuse, or alteration.

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9. Your Choices

You may:

• Control certain data collection and tracking preferences through your device settings

• Choose whether to allow tracking for advertising measurement on supported devices

• Opt out of promotional communications by following the instructions provided in such communications

Your choices will not limit your ability to use the App’s core features.

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10. Children’s Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take steps to delete it.

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11. Changes to This Policy

We may update this Policy from time to time. Any changes will be effective upon posting the updated Policy within the App or on our website. We encourage you to review this Policy periodically.

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12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@woofly.in
Website: https://woofly.in